If I could just wrap up the whole story and my experience in one word, I would choose......lemme see......CRAP!
I know, most of you order from this website and are pretty satisfied with StrawberryNET but I am just talking about my experience here. So, let the story commence....
I was contacted by the PR Manager of the website and was offered a chance to shop and avail a 50% discount voucher on the whole order and then review them on my blog.Easy, right? No, not for me, as being a student I do not own a credit card but I wanted to avail the offer and hence I went ahead and used my Uncle's credit card and ordered stuffs worth 100$ which included a few things that would have been the prizes in my next giveaway (Yes, I have already started to collect stuffs for my next giveaway...^___^). All went well and my order was confirmed and I received the receipt in my mail.I had chosen the safest shipping option for which I paid extra 15$.Not a problem with me if the product reaches me safely in 2-3 days!
Later that day I checked my order's status out of curiosity and to my surprise, the order was on hold, I mailed the security center asking about the problem but got no reply that day. It might have been the time difference problem, agreed! Next day, they asked me if I could send them some kind of utility bill on the credit card which confirms that it is my credit card and the address also matches.I had never been asked for any such kind of bill or proof ever before, and I have ordered stuffs from ASOS recently and it's already here! I have also used credit card payment on Fashion and You sometimes, but they also never asked for any such kind of bill.
Anyhoo, I explained to them that it was not my credit card but I could send them the credit card statement and I did. But, they rejected it saying that address was not visible in the statement!I mean, if it is some security check, what could be a better proof than the Credit Card's Statement!!I was flabbergasted! I told them , I do not have any kind of utility bill and hence, I cannot send them the same (By this time, a week had already passed, so much for paying extra 15$!!) and then no reply came!!EVER!! Now, let me tell you the date of order - 12th April'11....TWO WEEKS!! I finally had to mail them to cancel my order yesterday.
Out of the whole experience, I have one major complain and that would be..."Why don't these people reply!!!" I mean, isn't that what they are paid for!And you got the money, just send me the stuffs already!! I am very upset with the kind of treatment I received from StrawberryNET, I had always heard good things about the website and never in my dreams, I thought that they would be so disappointing! I wanted to do them the favor of at least writing about my experience with their website, so, here it is!