Friday, April 29, 2011

My experience with Strawberrynet.com

If I could just wrap up the whole story and my experience in one word, I would choose......lemme see......CRAP!

I know, most of you order from this website and are pretty satisfied with StrawberryNET but I am just talking about my experience here. So, let the story commence....

I was contacted by the PR Manager of the website and was offered a chance to shop and avail a 50% discount voucher on the whole order and then review them on my blog.Easy, right? No, not for me, as being a student I do not own a credit card but I wanted to avail the offer and hence I went ahead and used my Uncle's credit card and ordered stuffs worth 100$ which included a few things that would have been the prizes in my next giveaway (Yes, I have already started to collect stuffs for my next giveaway...^___^). All went well and my order was confirmed and I received the receipt in my mail.I had chosen the safest shipping option for which I paid extra 15$.Not a problem with me if the product reaches me safely in 2-3 days!

Later that day I checked my order's status out of curiosity and to my surprise, the order was on hold, I mailed the security center asking about the problem but got no reply that day. It might have been the time difference problem, agreed! Next day, they asked me if I could send them some kind of utility bill on the credit card which confirms that it is my credit card and the address also matches.I had never been asked for any such kind of bill or proof ever before, and I have ordered stuffs from ASOS recently and it's already here! I have also used credit card payment on Fashion and You sometimes, but they also never asked for any such kind of bill. 

Anyhoo, I explained to them that it was not my credit card but I could send them the credit card statement and I did. But, they rejected it saying that address was not visible in the statement!I mean, if it is some security check, what could be a better proof than the Credit Card's Statement!!I was flabbergasted! I told them , I do not have any kind of utility bill and hence, I cannot send them the same (By this time, a week had already passed, so much for paying extra 15$!!) and then no reply came!!EVER!! Now, let me tell you the date of order - 12th April'11....TWO WEEKS!! I finally had to mail them to cancel my order yesterday.

Out of the whole experience, I have one major complain and that would be..."Why don't these people reply!!!" I mean, isn't that what they are paid for!And you got the money, just send me the stuffs already!! I am very upset with the kind of treatment I received from StrawberryNET, I had always heard good things about the website and never in my dreams, I thought that they would be so disappointing! I wanted to do them the favor of at least writing about my experience with their website, so, here it is! 

18 comments:

Rads said...

Oh that's bad!! They could have at least cancelled the order if they are having problems with the credit card :|

rohinie said...

go to hell strawberrynet
its good that you shared your experiance in your blog...
now we know what theyre made of!!!

aisyah De Cullen said...

ugghh...that doesn't sound too good.. oh well, there's always beautyticket.com and allcosmeticswholesale for cheap, branded products. =)

Srish said...

Rads - Yes!!But they did not say anything...I kept writing to them and waiting for their reply, but to no avail!

Srish said...

Rohini - Thanks for your support!!

Srish said...

Aisyah - thnx for letting me know about those websites...I will surely check them out!

Rads said...

It's easily one of the cheapest means to make money!! Mail someone...offer them a 50% discount..keep the money and sit tight!!!

kanika said...

OH...!! dats really bad f dem....

šмaгyaм said...

For the longest time I've been interested in purchasing items from there website, and now? Not so much.... Thanks for sharing!

x

EVE-O-LUTION said...

first Fashion and You and now this... Is this some ppl fooling business?

Christine Iversen said...

Ahhh thats really bad, been wanting to buy products from their site but not any more. Thank you so much for this post <3

I hate when people dont reply back to the emails. I bought a few nail polishes a while back from a site and they didn't include one of the sets that i bought and i have been trying to contact them for about a month now and they still wont reply to my email. It sucks because i paid for the items which i never got..

Xoxo Christine
http://christineiversen.blogspot.com/

shruti said...

Aww..thats really bad what happened. I know online shopping can be more about luck sometimes. Someone gets excellent service from the same site and you don't. Happens! But yeah, even I cannot understand, sometimes why don't these people reply!!

ladylavendersays said...

You're not the only one with such an experience. I do a lot of online shopping. And since i know the risks, i always check out a lot of reviews before I shop from a particular site. When I had checked out StrawberryNet, 90% of the people had given it bad reviews. And most of them were about their terrible customer service. Which is why I could never bring myself to shop from them. I hope you atleast got your refund.

Stavroula @drugstoreandbargainlover said...

Oh that's bad :/ I'm so sorry honey.. I've ordered from them twice (about 1,5 year ago) and nothing strange/bad happened, thank God. x

Srish said...

@Rads - that's so bad!I had no idea this even happens...so much to learn...**sigh**

@Christine - OH!! That's so bad!!!They never refunded your money!!

Srish said...

@Stavroula - lucky you!!

Kaps said...

same was the case with me Srish..they asked for CC details of my hubby even though i have shopped and got the products from them before with the same card.:D:D

kofykat said...

I'm glad I read this. Was wondering if I should shop from them or not.